Support
Ilma is a quit-smoking app for the moment a craving hits. If something is wrong, write to support@ilma.club and a person answers, usually within two days.
Common questions
Where is my data?
On your iPhone. Ilma has no account and no server copy. Deleting the app deletes it. Read the privacy page for the full picture.
I got a new phone. Where did my numbers go?
Version 1.0 keeps your plan and history on the phone only; iCloud backup and restore is on the list for a later version. Your Ilma Plus subscription follows your Apple account: open Settings → Ilma Plus → Restore purchase.
Does every activity take five minutes?
No. Each activity has its own duration, from one to five minutes. Ilma suggests an activity for the moment. Tap Another idea if it does not fit, then Start activity when you are ready. The timer keeps running when you leave the app.
I had one. Did I lose everything?
No. One cigarette restarts one clock, the time since your last one. Your total cravings beaten, your money saved and your history stay.
The widget shows old numbers.
Widgets refresh on the system's schedule. Opening Ilma once brings the widget up to date immediately.
Health shows nothing.
Resting heart rate and HRV need a device that records them, such as an Apple Watch, and Ilma needs Health access under Settings → Health. Readings are shown on the phone and never sent anywhere.
What is free, and what is Ilma Plus?
The craving button, its activity countdown and your country's quit helpline are free and always on. Ilma Plus is the rest: the air clearing, Ilma's notes, your money, the Health card and the Lock Screen countdown. It is a yearly plan that starts with a free week, or a monthly plan, and both renew until you cancel.
How do I cancel Ilma Plus?
In Ilma: Settings → Ilma Plus → Manage Ilma Plus → Manage in the App Store. Or in the iOS Settings app: your name → Subscriptions → Ilma. Cancel at least a day before the free week or the current period ends and nothing more is charged; Ilma Plus stays on until then. Everything you have counted stays on your phone either way.
I forgot to cancel before the free week ended.
Apple handles the payment, so refunds are Apple's to give: ask at reportaproblem.apple.com, choose the Ilma Plus charge and “Request a refund”. Ilma reminds you two days before the free week ends if you leave the reminder on.
How do I restore Ilma Plus?
Settings → Ilma Plus → Restore purchase, signed in to the same Apple account you subscribed with.
Ilma says Apple couldn't renew my Ilma Plus.
The renewal payment did not go through, so Ilma Plus is off for now; there is no grace period. Tap “Update payment method” (or go to your Apple Account's payment settings) and fix the card. Apple keeps trying it, and once a payment goes through, Ilma Plus opens again by itself. The craving button, the countdown, the helpline and every number stay the whole time.
Can I turn off the crash reports and usage counts?
Yes: Settings → Data & privacy → “Anonymous usage and crash reports”. Off means nothing is sent. The privacy page says exactly what they contain.
Is Ilma medical advice?
No. Ilma tracks and motivates. For treatment, talk to a pharmacist, a doctor, or your national quit service; the app shows your country's free service on every craving screen.